On July 13, 2020, Hong Kong Credit and Collection Management Association (HKCCMA) and Support and Consultation Centre for SMEs (SUCCESS) presented a webinar on easy guide to debt collection. As speaker, Mr. Bobby Rozario, Chairman of HKCCMA, offered a comprehensive guide to debt collection and illustrated with real-life examples. He has shed light on topics from useful communication tactics in debt collection negotiations to ways of identifying and handling uncooperative clients.
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